PRIVACY POLICY
Effective Date: 27/06/2025
Company Name: Puspha Riders ("Company", "We", "Us", "Our")
Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application "Puspha Riders" and related services ("Services"). By accessing or using our App, you agree to the practices described below.
1. INFORMATION WE COLLECT
We may collect the following categories of information:
a) PERSONAL INFORMATION
Name, phone number, email address, gender, date of birth.
Government-issued IDs (Driving License, Aadhaar, PAN, etc.) for Pilots.
b) LOCATION DATA
GPS location of Riders for booking and trip tracking.
Real-time location of Pilots for ride assignment and navigation.
c) PAYMENT INFORMATION
UPI, bank details, wallet information, and transaction records.
d) DEVICE & USAGE INFORMATION
IP address, device model, operating system, app usage logs, cookies.
e) Other Information
Feedback, ratings, complaints, and customer support communications.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide ride-booking, navigation, and payment services.
- Connect Riders with Pilots.
- Ensure user authentication and fraud prevention.
- Process payments, commissions, and refunds.
- Enhance safety, including ride-tracking and emergency features.
- Send service updates, promotional offers, and policy changes.
- Comply with legal requirements and assist law enforcement.
3. SHARING OF INFORMATION
We may share your information with:
- Pilots & Riders (limited to booking-related information such as name, phone, pickup/drop location).
- Third-party payment processors for transactions.
- Service providers (cloud hosting, analytics, customer support).
- Law enforcement or regulators when required by law.
- Business partners/affiliates (in case of mergers, acquisitions, or partnerships).
We do not sell your personal data to third parties for profit.
4. DATA SECURITY
We use industry-standard encryption and security measures.
However, no system is 100% secure. Users share data at their own risk.
In case of a data breach, we will notify affected users as required by law.
5. DATA RETENTION
User information is retained as long as necessary for providing services, resolving disputes, and complying with legal obligations.
Users may request deletion of their data by contacting our support.
6. USER RIGHTS
As per Indian IT Act & applicable privacy laws, you have the right to:
- Access, correct, or update your personal information.
- Request deletion of your account and data.
- Withdraw consent for data processing (subject to service limitations).
- Opt-out of promotional communications.
7. COOKIES & TRACKING TECHNOLOGIES
We use cookies and analytics tools to improve app performance and user experience.
You may disable cookies in device settings, but certain features may not work properly.
8. THIRD-PARTY LINKS
Our App may contain links to third-party websites or services. We are not responsible for their privacy practices.
9. CHILDREN'S PRIVACY
Our services are not intended for children under 18 years. We do not knowingly collect information from minors.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted in the App with a revised "Effective Date". Continued use of the App indicates acceptance of the updated policy.
11. CUSTOMER CARE AND GRIEVANCE REDRESSAL
In compliance with Indian law, the details of our Grievance Officer are as follows:
Any complaint, dispute or grievance in relation to the services or the platform should be addressed to PUSPHA RIDERS as given below. Such complaint dispute or grievance will be handled as per applicable laws:
- Grievance Officer:
- Email:
- Phone:
- Address:
12. DISPUTE RESOLUTION & ARBITRATION
Any dispute, controversy, or claim arising out of or in relation to this Agreement shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The arbitration shall be conducted by a sole arbitrator appointed by the Company.
The venue of arbitration shall be Bangalore, Karnataka and the proceedings shall be conducted in English.
The arbitral award shall be final and binding on both parties.
13. GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of India, and disputes shall be subject to the exclusive jurisdiction of courts at Bangalore, Karnataka.
14. CONTACT INFORMATION
For questions regarding this privacy policy, contact us at: