TERMS & CONDITIONS & DISCLAIMER
Effective Date: 27/06/2025
Welcome to Puspha Riders! By downloading, installing, accessing, or using our mobile application and services, you agree to the following terms and conditions. Please read them carefully.
1. INTRODUCTION
Welcome to Puspha Riders ("Company", "We", "Us", "Our"). We provide technology-based services and act as an intermediary for facilitating 1) on-demand services by means of two wheelers (Bikes), Auto and Cab (Passenger Transportation Services) herein after called "services" and other support services (such as associated payment collection) as offered by "Puspha Riders" from time to time by means of company's website and mobile application "Puspha Riders" (Collectively Platform).
By downloading, installing, accessing, or using our mobile application "Puspha Riders" and services, you ("User", "Rider", "pilot", or "You") agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, you must not use our services.
2. DEFINITIONS
Rider/User: A person booking a ride through the App.
Pilot: An independent third-party vehicle operators, service providers or drivers who registered on the App.
Services: Technology platform that connects Riders with Pilots.
Booking: A request by Rider to avail passenger transport through the App.
3. NATURE OF SERVICE
Puspha Riders is a technology platform only. We do not own vehicles, nor do we employ pilots. The pilot is an independent contractor.
Pilots are independent service providers, responsible for compliance with all applicable transport laws.
We only facilitate ride booking and payment between Riders and Pilots.
4. REGISTRATION & ELIGIBILITY
User must be 18 years or above.
Pilots must hold a valid driving license, registration certificate, insurance, and permits as required by motor vehicle acts.
5. USER OBLIGATIONS
Provide accurate information during registration.
Not use the App for unlawful activities (transport of contraband, dangerous goods, etc.).
Wear helmet/seatbelt and follow traffic rules.
Ensure prompt payment of fare.
6. PILOT OBLIGATIONS
Maintain valid license, permits, and fitness of vehicle.
Follow traffic laws and safety rules.
Treat Riders with respect; no harassment, abuse, or discrimination.
Company reserves the right to deactivate any Pilot for violation of policies.
7. BOOKING & PAYMENTS
Fares are calculated based on time, distance, demand, and applicable taxes.
Payment may be through cash, wallet, UPI, or other methods enabled in App.
Company may charge a service fee/commission from Pilots.
8. DYNAMIC PRICING & ADDITIONAL CHARGES
The Rider acknowledges and agrees that fares displayed in the App are dynamic and may vary depending on several factors including demand, traffic, weather conditions, and time of travel.
The Company reserves the right to charge additional fare in circumstances such as:
- Adverse Weather Conditions (e.g., heavy rain, storm, flood-like situation, or other natural disturbances)
- Night-Time Travel (rides between [10:00 PM - 6:00 AM] or such time as decided by the Company)
- High Demand or Peak Hours
- Special Events or Public Holidays
Such charges shall be clearly displayed in the App at the time of booking and the Rider shall be deemed to have accepted the fare upon confirming the booking.
The Company's decision on fare calculation, including extra charges, shall be final and binding.
9. CANCELLATION & REFUNDS
Cancellation charges may apply if Rider cancels after a Pilot has been assigned.
Refund policy, if any, will be as per Company guidelines.
10. LIABILITY DISCLAIMER
Company is not responsible for:
- Personal belongings lost in the vehicle
- Accidents, damages, or personal injury during ride
- Any illegal act committed by Rider or Pilot
Pilots are independent contractors; Company is not liable for their actions.
Riders must obtain personal insurance for travel risks.
11. SAFETY MEASURES
App provides SOS/emergency contact option.
Riders are advised to share trip details with family/friends.
Company monitors rides to enhance safety but does not guarantee prevention of incidents.
12. INTELLECTUAL PROPERTY
All rights in App, software, logos, content belong to the Company.
No user may copy, reverse-engineer, or misuse the platform.
13. DATA PRIVACY
We collect and process personal data (location, contact, payment info) as per our Privacy Policy.
Data may be shared with law enforcement agency as required.
14. TERMINATION
Company may suspend or terminate any User/Pilot account for violation of Terms or applicable laws.
15. GOVERNING LAW & JURISDICTION
These Terms are governed by Indian Laws.
Any dispute shall be subject to exclusive jurisdiction of courts at Bangalore, Karnataka.
16. DISPUTE RESOLUTION & ARBITRATION
Any dispute, controversy, or claim arising out of or in relation to this Agreement shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The arbitration shall be conducted by a sole arbitrator appointed by the Company.
The venue of arbitration shall be Bangalore; Karnataka and the proceedings shall be conducted in English. The arbitral award shall be final and binding on both parties.
17. DISCLAIMER
We are not a transport service provider, but only a platform connecting Riders and Pilots.
Use of our services is at your own risk.
Company does not guarantee uninterrupted availability of the App or error-free operation.
18. CONTACT INFORMATION
For questions regarding these terms, contact us at: